Shipping policy


Last Updated: October 23, 2025

This Shipping Policy explains how orders are processed, shipped, and delivered by Buyco Group LLC, a U.S.-based retailer of apparel and fragrance.
Our goal is to provide clear, accurate, and transparent information about shipping costs, timeframes, and carrier services.

1. Shipping Cost & Service Level

  • Free Standard Shipping: We offer FREE Standard Shipping on all orders, regardless of order value or destination (domestic and most international locations).
  • No hidden fees or handling charges.
  • No expedited or overnight shipping options are available at this time.
Service Type Cost Estimated Total Delivery Time (Processing + Transit)
Standard Shipping $0.00 (FREE) 4 – 5 Business Days

Note: All orders are shipped using Standard Shipping only. Fragrance orders are subject to the restrictions in Section 4.

2. Processing & Handling Time

  • Processing Time: Typically 1 Business Day after order placement.
  • High Volume Periods: May take up to 4 Business Days during holidays or promotions.
  • Processing Days: Orders are processed Monday – Friday only, excluding public holidays.
  • Cut-off Time: Orders placed after 12:00 PM EST begin processing the next Business Day.

3. Domestic Delivery (U.S.)

  • Estimated Transit Time: Once shipped, delivery takes 3 – 4 Business Days.
  • Total Estimated Delivery: 4 – 5 Business Days (Processing + Transit).
  • Carriers Used: USPS, FedEx, and UPS — selected automatically based on destination and weight.
  • Shipped From: Our warehouse at 312 SW Greenwich Dr, Lee’s Summit, Missouri 64082.

Service Limitations:

  • P.O. Boxes: Shipped via USPS only.
  • APO/FPO/DPO: Supported via USPS, but delivery times may vary due to military restrictions. Fragrance cannot be shipped to APO/FPO/DPO addresses (see Section 4).
  • Multiple Addresses: One order = one destination. To send to multiple addresses, please place separate orders.

4. Fragrance Shipping Restrictions

Perfumes and colognes contain alcohol and are classified as limited-quantity dangerous goods for transport. Fragrance orders are therefore handled differently from apparel orders. The restrictions below are set by carrier and transport regulations, not by us.

  • Ground transport only. Fragrance is shipped by surface/ground service and cannot travel by air.
  • Delivery time: 5 – 8 Business Days within the contiguous United States, longer than our standard apparel estimate.
  • Destinations we cannot ship fragrance to: APO/FPO/DPO addresses, and any destination reachable only by air.
  • International fragrance orders: please contact us at support@buycogroup.com before ordering so we can confirm whether we can ship to your country. If we cannot, we will cancel and refund the order in full.
  • Fragrance is packed with additional protection. If a bottle arrives damaged or leaking, it is covered by Section 8 of our Return & Refund Policy.

5. International Shipping

  • Free International Shipping: We offer FREE shipping to most countries worldwide. Fragrance is subject to the restrictions in Section 4.
  • Estimated Transit Time: 7 – 21 Business Days, depending on customs and destination.
  • Customs, Duties & Taxes:
    • All orders are shipped Delivered Duty Unpaid (DDU).
    • Customers are responsible for all import duties, customs taxes, and local fees.
    • These charges are not collected by Buyco Group LLC and are not included in your order total.
    • We are legally required to declare the full, non-discounted value of each order on customs documents.

Important: Buyco Group LLC is not responsible for customs delays or holds once a package arrives in the destination country.

6. Order Tracking

  • Once your order ships, you’ll receive a Shipping Confirmation Email with:
    • A unique tracking number, and
    • A direct carrier link for real-time tracking.
  • Please allow 24 – 48 hours after shipment for tracking updates to appear in the carrier’s system.

7. Delivery Issues (Lost, Stolen, or Incorrect Address)

  • Incorrect Address: If the address provided is incorrect and the package returns to us, we’ll reship it once at no cost after you confirm the correct address. If it returns again, it will be handled as a standard return.
  • Lost or Stolen Packages:
    • Once marked “Delivered” by the carrier, Buyco Group LLC cannot be held liable for loss or theft.
    • Please check nearby areas, ask neighbors, and contact the carrier immediately to file a claim.
    • We will assist with documentation if needed.

8. Contact Information

For any shipping-related questions, please contact our Customer Service Team directly:

Email: support@buycogroup.com
Phone: +1 (816) 208-9495
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Buyco Group LLC (registered address)
8301 State Line Rd. Ste 220 #3195
Kansas City, Missouri 64114, USA

Warehouse (shipping & returns)
312 SW Greenwich Dr
Lee’s Summit, Missouri 64082, USA