Refund policy
Buyco Group LLC – Return & Refund Policy
This Return and Refund Policy governs purchases made from Buyco Group LLC, a U.S.-based retailer of apparel and fragrance.
1. 30-Day Return Window
You have 30 calendar days from the date you received your item(s) to initiate a return for a refund or exchange. Returns attempted outside of this 30-day window will be rejected.
2. Eligibility for Return (Condition of Items)
A receipt or proof of purchase (order number) is required for all returns. The remaining conditions depend on the type of item.
Apparel and accessories
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must have the original tags attached.
- The item must be free of damage, odors (including smoke or perfume), and pet hair.
Fragrance
- The bottle must be unopened and unused, with its manufacturer seal or shrink wrap intact.
- It must be returned in its original box, undamaged, with any packaging inserts included.
- The tags, washing and pet-hair conditions above do not apply to fragrance.
- If a fragrance arrives damaged, leaking, or is not the product described on the page you ordered from, it is covered by Section 8 below and will be replaced or refunded in full — whether or not the seal is intact.
3. Items Exempt from Return
The following items cannot be returned due to hygiene or clearance restrictions:
- Gift cards
- Items marked as Final Sale or Clearance
- Intimate apparel, hosiery, or swimwear where the hygiene seal is broken or missing
- Jewelry and accessories (for hygiene reasons)
- Fragrance where the manufacturer seal has been broken or the bottle has been used — except where the item arrived damaged, leaking, or was not as described, which is covered by Section 8
4. Refund Type & Cost of Return Shipping (Free Returns)
Buyco Group LLC offers FREE Returns on eligible items.
- Return Shipping Cost: We provide a pre-paid shipping label for your return. You will incur no cost for return shipping, regardless of the refund method chosen.
- Restocking Fees: We do not charge any restocking fees for returns processed within the 30-day window.
| Refund Method | Return Shipping Cost | Processing Fee | Notes |
|---|---|---|---|
| Store Credit (Gift Card/Voucher) | FREE (Pre-paid label provided) | $0.00 | Processed immediately upon return inspection. |
| Original Payment Method | FREE (Pre-paid label provided) | $0.00 | Funds returned to the original payment method. |
5. Return Process
To return an eligible item, contact us for a prepaid return label.
By Mail (Prepaid Return Label)
- Initiate Return: Contact our Customer Service team via email at support@buycogroup.com to request a Return Authorization (RA) number and a pre-paid return label. Please include your order number and the reason for the return.
- Packaging: Securely package the items in their original packaging, if possible, and affix the provided shipping label.
- Shipment: Drop off the package at the designated carrier location within 7 days of receiving the return label.
Returns Address
Buyco Group LLC
Order #______
Attn: Returns & Exchanges
8301 State Line Rd. Ste 220 #3195
Kansas City, Missouri 64114, United States
Please do not send returns without first requesting a Return Authorization number, as we may be unable to identify your order.
6. Refunds and Processing
Once your return is received and inspected (typically within 3–5 business days of receipt), we will notify you via email of the approval or rejection of your refund.
- Full Refund: If approved, a full refund for the product purchase price will be processed immediately.
- Partial Refund: If an item is returned damaged, missing tags (where tags apply), or not in resalable condition, we reserve the right to offer a partial refund (up to 50% deduction).
- Non-Refundable: Original shipping fees (if any) and duties/taxes paid to customs are non-refundable.
If approved, the credit will automatically be applied to your original payment method within 7–10 business days, (All refunds are processed in USD ) depending on your bank’s processing time.
7. Exchanges
We only replace items if they are defective, damaged, or need a size exchange. To request an exchange, contact us at support@buycogroup.com. The replacement will be shipped after we receive and inspect the returned item.
8. Defective, Damaged or Incorrect Items
If an item is defective, damaged upon arrival, or the wrong item was received, please contact us within 14 days of delivery. We will arrange for a free return and replacement or full refund, including covering any expedited shipping costs for the replacement.
This section applies to fragrance as well as apparel. A bottle that arrives damaged, leaking, with a broken seal, or that is not the product described on the page you ordered from is covered here, and the sealed-bottle condition in Section 2 does not apply.
9. Holiday Return Policy (Extended Window)
Orders placed between November 1st and December 31st qualify for an extended return window and may be returned or exchanged until January 31st of the following year. All other conditions in Sections 2 and 3 still apply.
10. International Returns
International customers are also eligible for FREE Return Shipping under the same 30-day return policy.
- Duties & Taxes: Any customs duties, taxes, or import fees paid to local authorities are non-refundable by Buyco Group LLC. We recommend contacting your local customs office to inquire about possible duty refunds.
11. Contact Information
If you have any questions regarding this Return & Refund Policy, please contact our Customer Service Team:
Email: support@buycogroup.com
Phone: +1 (816) 208-9495
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST